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Session expired and login issues

"Your session has expired"​

You were sent to the login page with a note that the session expired. It happens when:

  • You have been signed out from another device, or changed your password there. A password change signs out every browser and phone on the account, including the one it was changed on.
  • Your member row was deactivated by an Administrator.
  • The session simply reached its age limit.

Sign in again. If it happens repeatedly within minutes, clear the site data for app.whautovoice.com in your browser and sign in once more.

Wrong password​

"Login failed. Please check your credentials." Use Forgot password? to set a new one. See Forgot password.

The one-time code is refused​

  • Codes change every 30 seconds; type the current one.
  • Check the phone's clock is set automatically. A clock a minute out produces codes that never match.
  • Lost the phone? If you are still signed in somewhere else, turn 2FA off from Settings > Security there: that is confirmed by an emailed code, not by the app. Otherwise an Owner or Administrator can contact support to reset it for you. See Security and two-factor authentication.

"Time to set a new password"​

Your details were right; the password is just older than your account's rotation period allows. Enter the code emailed to you and choose a new password on that screen, and you are signed in.

Do not reload that page. Nothing that authorises it is kept in the address bar, so a refresh sends you back to sign in. Sign in again and it will reappear. See Security and two-factor authentication.

The mobile app does the same thing, for the same reason: the screen appears straight after sign-in, and closing the app before you finish sends you back to sign in rather than keeping anything on the phone.

This screen only appears on installations that require a new password on a schedule, which most do not. If you have seen it and did not expect to, whoever runs your installation has switched password expiry on.

Not to be confused with Time to refresh your password, which is a banner inside the app rather than a screen at sign-in. That one is a suggestion, blocks nothing, and has a Remind me later button.

"You do not have access to any workspace yet"​

Your account exists but no workspace has been assigned to you. Ask an Owner or Administrator to open Settings > Team, edit your member row and tick at least one workspace.

The verification email never arrived​

You can use WhautoVoice before verifying, but do verify. Check spam, then ask an Administrator to Resend invite from the Team page, which sends a fresh link. Company mail filters sometimes hold messages from new senders; ask IT to allow mail from whautovoice.com.

Signed out on every page load​

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Need help?

Email us at hello@whautovoice.com and we will get you sorted.