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Emergency calls

WhautoVoice does not support calls to emergency services. Dialling 911, 999, 112, 995, 000 or any other emergency number from the softphone, the mobile app, a call flow or an AI voice agent will not reach them.

What to do instead​

  • Keep a mobile phone or a normal landline available wherever your team takes calls.
  • Tell every team member during onboarding, and put a notice near shared desks.
  • Do not point a call flow's Forward to a number step at an emergency number.

AI agents and emergencies​

An AI voice agent must never be the last line for someone in danger. The After-hours answering template includes the blank "[what to do in an emergency]" for exactly this reason: fill it with the local emergency number and the instruction to hang up and dial it. The Receptionist template transfers a frustrated or urgent caller to a person; keep your default queue staffed during opening hours so that transfer lands.

Need help?

Email us at hello@whautovoice.com and we will get you sorted.