Usage and allowances
One thing is metered against your plan: processed minutes. Everything else is either unlimited or a fixed cap. There is no overage, ever. If you use up your processed minutes in a busy month, calls pause until the cycle resets or you add a block of minutes. Nothing is charged behind your back.
What is metered
| Meter | Counts | Not counted |
|---|---|---|
| Processed minutes | Every minute of connected call time WhautoVoice handled, whichever of an AI voice agent, a call flow, a queue or a live agent took it, inbound or outbound, rounded up to the whole minute per call. A 61-second call is 2 minutes. | Ringing time, and calls that never connected. |
Calls are still counted, so Reports can show you how many you made and received, but there is no cap on the number of calls.
Not metered, ever: contacts (they have their own cap), recordings, transcripts, team members, webhooks, API requests within the rate limit.
A processed minute is our platform fee for the work on the call: routing, the AI agent or the agent desk, recording, transcript and reporting. Your carrier bills you separately for the call minutes and numbers, and your AI engine (OpenAI, xAI Grok, ElevenLabs or Sarvam AI) bills you for AI usage. WhautoVoice adds nothing on top of either, and neither appears on a WhautoVoice invoice.
Reading the meters
Settings > Subscription & usage shows Minutes this cycle as one ring: the processed minutes used so far against the plan allowance. The Plan allowances grid below it shows Contacts, Numbers, Team members, Workspaces, AI voice agents, IVR flows, Automation rules and Webhooks against their caps. The cycle resets on the Renews on date, when the ring goes back to zero.
When an allowance runs out
Once the processed minutes for the cycle are used up:
- Inbound calls to your numbers are not answered. Callers hear that the number is currently unavailable and are asked to try again later.
- Running campaigns pause.
- Click-to-call from the dialer does not connect and asks you to upgrade.
- Calls already in progress carry on.
Nothing is charged. Everything resumes on the cycle reset date. To lift the pause sooner, add a block of Extra minutes or move up a plan under Change plan. Upgrades take effect straight away.
The other caps (contacts, numbers, team members, workspaces, AI voice agents, IVR flows, automation rules, webhooks) do not reset. When one is full, the next create is refused with a message telling you which cap you hit. Remove something or move up a plan.
If the subscription lapses
If a payment fails or the trial ends without a plan:
- Phone numbers stop answering, AI voice agents and call flows are suspended, and campaigns stop.
- You can still sign in, look around and export your data.
- Numbers bought through the platform are kept for a grace period, then released.
- Choose a plan or fix the payment method under Manage subscription and everything comes back within minutes.
The Handled by breakdown on Reports tells you how much of your traffic is AI. If minutes run out most months, add blocks of Extra minutes at $5 per 1,000 (half a cent a minute) or move up a plan, whichever fits the rest of your usage.
Related
Email us at hello@whautovoice.com and we will get you sorted.